Exchanges
If you wish to exchange an item for another item,
you must first request an exchange RGA for the returned item.
The purchaser is responsible for the actual shipping charges
on the item that is being exchanged for (new item), and if the
item is of greater value than the original purchase the customer
is responsible for the difference. If
the item is of lesser value than the original, the 15% restocking
fee will be applied to the difference. Additional shipping charges
may be assess to the replacement item.
Delivery Refusal
Any items that are refused at delivery will be subject
to the 30% Restocking Fees (unless we advise you to do so).
Missing Parts
(from inside the package)
If an item is delivered with missing parts the manufacture will
usually ship replacement parts directly to the customer. Contact
Truck Accessorizer.com at 1-866-783-3372 and we will either
arrange for the missing parts to be sent to you or we may provide
you with the manufactures telephone number for you to explain
directly any incidental parts that may be missing.
Products Damaged During Shipping
In the event the product is received damaged, a claim
must be filed with the shipping company. Once the shipping company
picks up the damaged item for inspection, a replacement will
be shipped out at no additional charge.
Damage claims will only be accepted on uninstalled
items. Once the item has been installed we will no longer assist
with the damage claim.
Wrong Item Shipped/Damaged
Item (damage not caused in shipping)
In the event that you receive the wrong item (but the
correct item was ordered) or you receive a damaged item
(damage did not occur during shipping) we will send you ONE
call tag to have the item(s) picked up for return shipping.
Important:
Check for damge on the item before installing the item. We must
be informed of damage to the item before the item
has been installed. Once the item has been installed we will
not accept any further responsibility for the damaged item.
It is the responsibility of the customer to make
sure that the item is ready for pick up or arrange for pickup
if the call tag is received via standard mail. If the item is
not ready to be picked up it is the customers responsibility
to arrange shipping the item back to us. We will only allow
one call tag and at no time will we issue a second call tag.
Once the item is returned in resellable condition, we will ship
the correct item at no additional charge to you. To expedite
the correction, the replacement item can be paid for (allowing
for immediate shipping) and credit issued once the original
item is returned. If you wish to return the item without a replacement,
you will be credited less the 15% or 25% restocking fee. See
our Return Policy Outline Item 6
Warranty Claims
In the event there is a warranty issue, we
will direct you to the manufacturer. If the manufacturer requires
that the item is returned to the point of purchase we will handle
the warranty claim (provided the item was purchased from Truck
Accessorizer.com). However, all shipping cost (returning and
reshipping) will be the responsibility of the customer.
Canceled Orders
We try to deliver our products in a very timely manner.
With this in mind, once the order is submitted they are generally
processed immediately (during normal business hours). If the
order is placed after normal business hours, they will be processed
the following business day, which allows more time to cancel.
Once the item or items have been processed and are in line to
ship, they can not be canceled. If
an order is not cancelled on the same business day it was placed
the orders will be accessed a 5% cancellation fee
(before 4 pm Central Time).
We reserve the
right to ammend our Return Policy at anytime without notice.
