Exchanges
If you wish to exchange an item for another item,
you must first request an exchange RGA for the returned item.
The return terms above must be met in order to make any exchanges.
The purchaser is responsible for the return shipping. If the
replacement item is of greater value than the original purchase
the customer is responsible for the difference. If
the item is of lesser value than the original, the 15% restocking
fee will be applied to the difference. Additional
shipping charges will be charged to the purchaser for the replacement
item. Replacement items do not qualify for free shipping.
Delivery Refusal
Any items that are refused at delivery will be subject
to the 30% Restocking Fees along with the return shipping (unless
we advise you to do so).
Missing Parts
(from inside the package)
If an item is delivered with missing parts the manufacture will
usually ship replacement parts directly to the customer. Contact
Truck Accessorizer.com at 1-866-783-3372 and we will either
arrange for the missing parts to be sent to you or we may provide
you with the manufactures telephone number for you to explain
directly any incidental parts that may be missing.
Products Damaged During Shipping
In the event the product(s) is received damaged,
a claim must be filed with the shipping carrier. Photos of the
damaged item(s) are required to file a damage claim.
At no time will we file a damage claim if photos are not provided
showing the damage to the product as well as photos of the condition
of the box. Damage claims can take from 14 to 21 business days
to be completed from the day we are notified of the issue.
If the shipping carrier accepts the claim, a replacement
product will be shipped out to you once we receive payment from
the shipping carrier. If the shipping carrier denies a damage
claim we will not be able to ship another product out to you
free of charge.
Damage claims will only be accepted on uninstalled
items. Once the item has been installed we will no longer assist
with the damage.
Wrong Item Shipped/Damaged
Item (damage not caused in shipping)
In the event that you receive the wrong item but the
correct item was ordered or you receive a damaged item
(damage did not occur during shipping), we will email you ONE
return call tag to exchange the item(s) for the correct/undamaged
item(s).
The product being returned must be in the original
packaging with all paper work and installation instructions.
At no time will we exchange the wrong item shipped if the product
is not in it's original packaging. In the event that a product
is returned to us not meeting the terms above, the product will
not be accepted and returned back to the customer at the customers
expense.
It is the responsibility of the customer to make
sure that the item is ready for pick up or arrange for pickup
if the call tag is received via standard mail. If the item is
not ready to be picked up it is the customers responsibility
to arrange shipping the item back to us. We will only allow
one call tag and at no time will we issue a second call tag.
Once the item is returned in resellable condition, we will ship
the correct item at no additional charge to you. To expedite
the correction, the replacement item can be paid for (allowing
for immediate shipping) and credit issued once the original
item is returned. If you wish to return the item without a replacement,
you will be credited less the 15% or 25% restocking fee. See
our Return Policy Outline Item 6
Important:
Check for damage on the item before installing the item. We
must be informed of damage to the item before
the item has been installed. Once the item has been installed
we will not accept any further responsibility for the damaged
item.
Warranty Claims
In the event there is a warranty issue, we
will direct you to the manufacturer. If the manufacturer requires
that the item is returned to the point of purchase we will handle
the warranty claim (provided the item was purchased from Truck
Accessorizer.com). However, all shipping cost (returning and
reshipping) will be the responsibility of the customer.
Warranty does not cover any shipping or labor involved on the
warranted product itself.
Canceled Orders
We try to deliver our products in a very timely manner.
With this in mind, once the order is submitted they are generally
processed immediately (during normal business hours). Once the
item or items have been processed and are in line to ship, they
can not be canceled. All canceled orders
be accessed a 5% cancellation fee.
We reserve the
right to ammend our Return Policy at anytime without notice.
