Fold A Cover Returns/Exchanges
(in accordance with Fold A Covers Policy)
Fold A Cover products ship direct from the manufacturer
to the purchaser. In order to return a Fold A Cover, the manufacturer
must send a call tag to have the item returned to them. At no
time will Fold A Cover allow products to be returned without
an RGA and Call Tag issued by them.
All Fold A Cover returns will be assessed a 45% restocking fee
which includes the return call tag fees and shipping as well
as the inspection processes and repackaging of the product so
that it can be returned back to the manufacturers stock.
If an exchange is required, there is an exchange
fee of 40% which covers the return shipping, replacement shipping,
and the manufacturers standard restocking fee which applies
to all returned goods.
Exchanges
If you wish to exchange an item for another item,
you must first request an exchange RGA for the returned item
within 30 days of receipt. The return terms above must be met
in order to make any exchanges. If the replacement item is of
greater value than the original purchase the customer is responsible
for the difference. If the item is
of lesser value than the original, the 15% restocking fee will
be applied to the difference. The
purchaser is responsible for the return shipping. Additional
shipping charges will be charged to the purchaser for the replacement
item. Replacement items do not qualify for free shipping.
Delivery Refusal
Any items that are refused at delivery will be subject
to the 30% Restocking Fees along with the return shipping (unless
we advise you to do so).
Missing Parts
(from inside the package)
If an item is delivered with missing parts, the purchaser must
contact the manufacturer. Each manufacturer handles this issue
differently. Normally they will ship replacement parts directly
to the customer. If you need the manufactures telephone number
we will provide it to you so you can explain directly any incidental
parts that may be missing. If the manufacturer advised you to
go back to point of purchase, please contact Truck Accessorizer.com
at 1-866-783-3372 and we will arrange for the missing parts
to be sent to you.
Products Damaged During Shipping
The recipient agrees to inspect the received items
at the time of delivery and report all damages before the delivery
driver leaves. In the event the product(s) are received damaged
as well as if the product was delivered without signature, a
claim must be filed with the shipping carrier. All damages must
be reported to Truck Accessorizer.com within 48 hours of delivery
including concealed damage either by phone, fax or e-mail.
Photos of the damaged item(s) are a standard requirement in
order to file a damage claim.
If a claim is submitted after 14 days from the
delivery date, we cannot guarantee the claim will be accepted
by the shipping carrier, as there are limitations from the carriers
as to how long after delivery a claim may be submitted. Once
submitted, damage claims can take anywhere from 14 to 21 business
days to be completed from the day we receive all required materials.
Truck Accessorizer will assist in the claim process but does
not guarantee any form of outcome. The customer will not hold
Truck Accessorizer liable and will not refuse payment.
Damage claims will only be accepted on uninstalled
items. Once the item has been installed we will no longer assist
with the damages.
Wrong Item Shipped/Damaged
Item (damage not caused in shipping)
In the event that you receive the wrong item but the
correct item was ordered or you receive a damaged item
(damage did not occur during shipping), we will send ONE
return call tag either by standard mail, e-mail, or arrange
for pickup to exchange the item(s) for the correct/undamaged
item(s).
The product being returned must be in the original
packaging with all paper work and installation instructions.
At no time will we exchange the wrong item shipped if the product
is not in it's original packaging. In the event that a product
is returned to us not meeting the terms above, the product will
not be accepted and returned back to the customer at the customers
expense.
It is the responsibility of the customer to make
sure that the item is ready for pick up or arrange for pickup
if the call tag is received via standard mail or e-mail. If
the item is not ready to be picked up, it is the customers responsibility
to arrange shipping the item back to us. We will only allow
one call tag and at no time will we issue a second call tag.
Once the item is returned in resale condition, we will ship
the correct item at no additional charge to you. To expedite
the correction, the replacement item can be paid for (allowing
for immediate shipping) and credit issued once the original
item is returned. If you wish to return the item without a replacement,
you will be credited less the 15% or 25% restocking fee. See
our Return Policy Outline Item 6
Important:
Check for damage on the item before installing the item. We
must be informed of damage to the item before
the item has been installed. Once the item has been installed
we will not accept any further responsibility for the damaged
items.
Warranty Claims
In the event there is a warranty issue, we
will direct you to the manufacturer. If the manufacturer requires
that the item is returned to the point of purchase we will handle
the warranty claim (provided the item was purchased from Truck
Accessorizer.com). Warranty does not cover any
shipping or labor charges involved on the warranted product
itself, therefore shipping cost will be the responsibility of
the customer. Warranted items will be exchanged for a comparable
item upon approval and are not allowed to be returned for credit
or refund.
Canceled Orders
We try to deliver our products in a very timely manner.
With this in mind, once the order is submitted either online,
by phone or fax they begin processing immediately. All
canceled orders be accessed a 5% cancellation fee.
Once the item(s) have been processed and are in line to ship,
they can not be canceled. At this point the customer will have
to request and RGA upon receipt of the product(s) See
Return Policy Outline Item 1 & 2.
By submitting an online or phone order, you are
indicating that you have read and accepted the terms of our
return policy.
We reserve the
right to amend our Return Policy at anytime without notice.
